Fontswala sells digital font filesthat are delivered instantly after payment. Because a downloaded font cannot be “returned”, our policy below explains exactly when cancellations and refunds apply. We aim to be fair — genuine problems are always resolved.
1. Order cancellation
- Orders are delivered immediately after successful payment, so an order cannot be cancelled once the download has been delivered.
- If you paid but have not yet downloaded the font and no longer want it, contact us within 24 hours of purchase at hello@fontswala.com and we will review the request.
2. When you are eligible for a full refund
- Payment charged but font not delivered — if your payment succeeded but you did not receive the download (on screen, by email, or in your account) and we cannot deliver it within 24 hours of you contacting us.
- Duplicate payment — if you were accidentally charged more than once for the same order, the duplicate charge is refunded in full.
- Defective or corrupt files — if a font file does not install or work as described and we are unable to provide a working replacement within 7 days of your report.
3. When refunds are not provided
- Change of mind after the font has been downloaded.
- Purchasing the wrong license tier — in this case, contact us and we will help you upgrade instead (you pay only the difference).
- Compatibility issues caused by unsupported or pirated design software, where the font itself works as described. (Tip: try the free preview tools on each font page before buying.)
4. How to request a refund
- Email hello@fontswala.com within 7 days of your purchase.
- Include your order ID (from your confirmation email or account) and the issue.
- We respond within 2 business days and work with you to fix the problem first.
5. How refunds are processed
Approved refunds are issued to your original payment method via Razorpay. Once processed, the amount typically reflects in your account within 5–7 business days, depending on your bank.
6. Questions
Anything unclear? Reach us via the Contact page — we are happy to help before you buy.